Complaints and Compliments

At Relax Healthcare, we truly value feedback from our service users and their carers—whether it comes in the form of compliments, concerns, or constructive suggestions for improvement.

We encourage all service users to share their thoughts freely with the care workers supporting them. If you would prefer to speak with someone else, or if you feel your feedback has not been addressed to your satisfaction, you are welcome to request a conversation with a member of our management team.

For those wishing to raise a concern more formally, we have a clear and structured complaints procedure in place to guide you through the process and help bring about a fair resolution.

If, after following our procedure, you feel that your complaint has not been appropriately resolved, you have the right to escalate the matter to the independent Local Government and Social Care Ombudsman (LGSCO). (Please note that while the Care Quality Commission [CQC] regulates and inspects our services, CQC does not investigate or resolve individual complaints).

Your feedback, whether positive or critical, helps us to continuously improve the quality of care we provide.